As hospitality operators look for smarter, more scalable tools to streamline operations and boost guest experience, two names often come up in the conversation: Jurny and Guesty.

Both platforms promise to simplify short-term rental and boutique hotel management—but they take very different approaches.

So how do they stack up?

In this guide, we compare Jurny vs. Guesty across automation, pricing, usability, and support—so you can choose the right property management software for your business.

 

 

What Is Guesty?

Guesty is a well-funded legacy platform that offers an all-in-one property management system (PMS) for short-term rental professionals, vacation rental firms, and some hotel operators.

Founded in 2013, Guesty has raised over $410 million in funding, with a platform built to serve everything from Airbnb hosts to enterprise property managers.

Core offerings include:

  • Multi-channel distribution (Airbnb, Vrbo, Booking.com, etc.)

  • Task management and automation tools

  • Guest communication via a unified inbox

  • Add-ons like GuestyPay, Revenue management, and a direct booking engine

  • Enterprise API and custom analytics (on top-tier plans)

What Is Jurny?

Jurny is an AI-native property management platform built for short-term rentals, vacation rentals, and boutique hotels. Unlike legacy PMS platforms that layer AI onto existing workflows, Jurny is designed around agentic AI—with intelligent agents that execute tasks across guest communication, operations, and experience management.

At the core of the platform is JOS AI, Jurny’s required base layer, which powers unified guest communication, multi-agent automation, and real-time decision-making. From there, property managers can add modular capabilities based on how they operate—rather than paying for an oversized, all-or-nothing system.

Jurny combines:

  • Unified AI Inbox with 24/7 inquiry handling

  • AI-powered guest messaging, reviews, and upsells

  • Multi-calendar and OTA integrations (Airbnb, Vrbo)

  • PMS, guest experience, smart device, screening, and pricing modules

  • Transparent, per-unit pricing with no long-term contracts required

The result is a system designed to reduce human workload per reservation, not just speed up individual tasks.


Guesty vs. Jurny: Quick Comparison Table

Feature

Jurny

Guesty

AI Automation

✅ Native (NIA)

✅ Limited (ReplyAI only for messaging)

Smart Device Control

✅ Native

✅ Native

Guest App

✅ Native

❌ Integration

Pricing Model

✅ Transparent

❌ Custom quote-based pricing

Learning Curve

✅ Plug-and-play

❌ Complex, requires training

Customer Support

✅ Email & chat, intuitive UX

✅ 24/7 support team

 

Why Growing Hospitality Brands Are Choosing Jurny

1. Automation That Actually Replaces Manual Work

While Guesty offers some automation, it often relies on multiple third-party integrations or add-ons to achieve full coverage.

Jurny’s automation is built-in, powered by Nia—our AI engine that handles:

  • Guest check-in instructions

  • Cleaning schedules

  • Dynamic pricing adjustments

  • Review responses

  • Maintenance alerts
No separate Zapier setups. No clunky workarounds. Just results.

 

2. Transparent, Scalable Pricing

With Guesty, pricing can vary drastically by portfolio size. Many users report surprise add-on fees, onboarding charges, and vague enterprise plans.

Jurny uses transparent, per-unit pricing built around a required AI foundation, with optional modules added only as needed.

  • JOS AI (required): $13.30/unit/month (annual)
    Unified AI Inbox, 24/7 inquiry handling, NIA Copilot + multi-agents, reviews, upsells, multi-calendar, Airbnb + Vrbo.

  • AI PMS: $20.30/unit/month
    OTA distribution, reporting, analytics, ops integrations.

  • Guest Experience Pro: $9.80/unit/month
    Branded guest app, guidebooks, booking engine.

  • Smart Devices: $2.80/unit/month
    Smart locks, Minut, automated check-in/out.

  • Optional add-ons: Guest screening and pricing intelligence.

This modular model lets teams scale capability without committing to enterprise bundles upfront.

 

3. Built for the Modern Hospitality Stack

Most operators today juggle smart locks, OTA platforms, cleaners, and guest messaging—all in separate apps.

Jurny brings everything under one roof:

  • Native IoT integrations (smart locks, thermostats)

  • Built-in guest mobile app

  • Unified inbox and AI guest messaging

  • Direct booking engine included

Guesty, by contrast, requires several third-party tools for these features, adding complexity and cost.

 

Who Should Choose Guesty?

Guesty may be the right fit if:

  • You're managing 200+ units across multiple regions

  • You have a dedicated operations or tech team

  • You need advanced custom reporting or an enterprise API

If you're a large, legacy PMC with enterprise-scale needs and deep budgets, Guesty offers the infrastructure.

 

Who Should Choose Jurny?

Jurny is ideal if:

  • You're a boutique hotel, vacation rental operator, or startup PMC

  • You want to scale without hiring a huge team

  • You value automation, simplicity, and affordability

For lean teams and fast-growing operators, Jurny delivers modern tools, smarter workflows, and faster ROI.

 

Final Thoughts

Guesty might be a giant in the space—but size isn’t everything.

In 2025, property managers are rethinking what they really need from their PMS. And for many, the answer is clear:

  • Less complexity
  • More automation
  • Fair pricing
  • Built-in intelligence

That’s why more hospitality professionals are switching from Guesty to Jurny.

 

Ready to See Jurny in Action?

Join thousands of operators using Jurny to automate operations, delight guests, and boost revenue—without the enterprise overhead. Book a Demo.