📨 The Smartest Inbox in Hospitality—Now Even Smarter
Hospitality teams spend hours managing guest communication across platforms like Airbnb, Vrbo, Booking.com, SMS, email, and more. Most inboxes just organize chaos.
Jurny’s Intelligent Inbox, powered by NIA, does more than manage messages. It thinks. It learns. It automates. It helps you work like 10 people—without sacrificing the human touch.
👁️🗨️ At a Glance: What Makes This Inbox Intelligent?
✅ Centralized guest messaging across every channel
✅ Internal team chat built-in
✅ AI sentiment detection and urgency prioritization
✅ Smart filters, tags, snooze, templates, FAQs
✅ Built-in upsells and review handling
✅ Autonomous or assisted reply modes via NIA
✅ Drag-and-drop doc upload → auto-generated replies
📺 Watch the JurnyOS 3.5 Webinar & Demo
🧠 Powered by NIA: Not Just Smarter—Strategic
At the core of the Inbox is NIA—a Network of Intelligent Agents trained to understand sentiment, classify requests, recommend replies, and even write new templates based on what it learns from your past conversations.
This isn’t just automation. It’s transformation.
🗂️ FAQS & Templates — Simplified, Supercharged
Most operators struggle with writing solid templates or building FAQ libraries. It’s tedious, time-consuming, and often overlooked.
Until now.
Jurny’s Inbox automates the hardest part of guest communication setup:
✅ AI-Generated Templates: NIA scans your past guest conversations and recommends brand-new templates—tailored to your tone and property style.
✅ AI-Powered FAQs: Upload a PDF or document (literally drag and drop), and NIA converts it into structured, categorized, and editable FAQs.
✅ Template Versioning & Log: Track every message sent, clone winning replies, and continually optimize.
Whether you’re just starting or managing hundreds of listings, NIA becomes your copywriter, trainer, and support coach—all in one.
🧠 Read More: How Template Automation Works
💬 Smarter Communication Starts Here
🧭 Unified View with Filters
Every guest message—no matter the platform—flows into one easy-to-use interface with tabs for Answered, Unanswered, and Snoozed.
Advanced filters help you find what matters fast:
✅ Payment status✅ Trip stage
✅ Reservation type
✅ Tags (manual or AI-generated)
🏷️ AI Tags & Sentiment Map
NIA scans every thread for tone and urgency. Threads flagged as high urgency or negative sentiment rise to the top—so you can protect your reputation before it’s at risk.
💬 Internal Ops Messaging—Built-In
No more switching to Slack or forwarding emails. Just click “Compose Message” to loop in a team member—right inside the guest thread. All ops communication is contextual, fast, and trackable.
🚀 Built-In Upsells, Triggered by Behavior
NIA doesn’t just reply—it sells.
Based on guest behavior, booking data, or tags, Jurny can trigger upsell offers like:
✅ Early check-in✅ Luggage storage
✅ Local experiences
Each one tailored, timed, and trackable. You’ll grow your revenue without lifting a finger.
⚙️ Your Settings, Your Way
The new Inbox gives you granular control with a unified settings hub:
✅ Pick your tone of voice✅ Choose NIA version
✅ Select reply mode (Manual, Suggested, Autonomous)
✅ Manage templates, tags, FAQs, and upsells from one place
🔧 Pro Tip: Run Autonomous Mode during a quiet period to test comfort and coverage.
🎯 Final Thought: Communication That Drives Outcomes
We didn’t just redesign an inbox—we rebuilt how hospitality teams operate.
✅ Less time in the weeds✅ More time enhancing the guest journey
✅ Smarter responses, proactive service, better reviews
With the Intelligent Inbox, you're not just staying on top of guest messages. You're shaping guest satisfaction, revenue, and brand reputation—in real time.
👉 Watch the JurnyOS 3.5 Webinar & Demo
👉 Explore AI-Automated Templates Blog
