Stephanie Korba and Stacey DiCarlo, two friends with a shared love for the great outdoors, decided to invest in a lakefront property in 2023. They purchased The Lookout at Loon Lake, a stunning four-bedroom, three-bath, three-level vacation home perfectly situated at the top of the Lakes Region and the base of the White Mountains. Their vision was clear: to transform this beautiful home into a premier vacation rental destination.
The Challenge
Despite the property's inherent charm and prime location, Stephanie and Stacey quickly faced a significant hurdle: visibility. Their listing on Airbnb wasn't gaining traction and often got lost among countless other properties. This challenge was compounded by the need to manage multiple platforms efficiently while providing top-notch guest experiences. They needed a solution to optimize their listing and streamline their operations without compromising on the personal touch they wanted to maintain.
The Solution
Enter Jurny and its AI-powered assistant, Nia. Initially hesitant, Stephanie and Stacey soon realized the potential of these tools. With Jurny's comprehensive Property Management System (PMS) and Nia’s capabilities, they found a way to elevate their listing and manage operations seamlessly.
Optimizing Listings with Nia:
Their journey with Jurny began with optimizing their Airbnb listing. Nia provided personalized tips and crafted compelling descriptions that highlighted the unique aspects of The Lookout at Loon Lake. "Our property started climbing the ranks and soon appeared on the first page for our location" says Stephanie.
Streamlined Operations:
Jurny's platform brought all their listings under one roof, making management more efficient. Nia further simplified operations by automating tasks like check-in, checkout, and guest support. "Nia was super simple to use. It was basically already there just waiting to be used" Stephanie notes. They leveraged Nia to generate quick responses to guest inquiries, ensuring prompt and consistent communication.
Hands-On Support:
The support from the Jurny team was exceptional. Stephanie and Stacey found the team always ready to assist, whether it was through a quick call or detailed guidance. This support was crucial in helping them navigate the initial setup and ongoing operations.
The Results
Thanks to the powerful combination of Jurny and Nia, The Lookout at Loon Lake has enjoyed remarkable success. They are fully booked for Summer 2024 and are on track to meet their first-year revenue goals. The automated processes have saved them significant time, allowing them to focus on enhancing the guest experience and exploring new opportunities.
Both property owners note that without Jurny and Nia, managing their property would be far more challenging and would need at least one full-time employee handling guest communications alone. The efficiency gained through Jurny has been a game-changer, saving them countless hours and reducing operational stress.
A Bright Future Ahead
Stephanie and Stacey are enthusiastic about the future. They plan to continue using Jurny and Nia to manage The Lookout at Loon Lake and potentially expand their vacation rental portfolio. Their positive experience has led them to recommend Jurny + Nia to other vacation rental owners. "It has simplified our operations and helped us achieve our goals. The Jurny team has been great to work with," says Stephanie.
For these couple of friends entering the vacation rental industry, Jurny + Nia has proven to be the best tool on the market. By addressing their initial challenges and providing robust, user-friendly solutions, Jurny has empowered them to transform The Lookout at Loon Lake into a sought-after vacation destination. Their journey from struggling with visibility to achieving operational excellence serves as a testament to the power of innovative technology in the vacation rental industry.
