Raquel did not plan to become a property manager. She started with one private villa in the Canary Islands, moved to London, and listed it on Airbnb to cover costs while she was away. A neighbor noticed. Then another. Then word spread - and without a single advertisement, she had a property management business.

Today, Raquel runs her company alongside her daughter Coral, managing more than 50 properties across the Canary Islands. Their portfolio includes apartment buildings, private villas, and a growing roster of owners who are converting long-term rentals to vacation properties because the numbers simply make more sense.

They have been on Jurny for four years. And they have no intention of leaving.

"It was the best decision we ever made. Since we found Jurny, it has made our work so much easier. Now we can be at peace."

 

Built on Recommendations, Challenged by Growth

Raquel and her daughter Coral grew entirely through word of mouth. No paid advertising. No marketing campaigns. Just operators and owners seeing the results and asking to be next.

"One neighbor wanted us to manage theirs. Then another. We grew by recommendation. We never had to advertise."

That organic growth was a sign of quality - but it also created operational complexity that their tools at the time were not built to handle. Before Jurny, they were on another platform. The operation was, as Raquel puts it, a little chaotic.

The turning point came through an online course with a Spanish operator based in Miami who recommended Jurny. They took a look. They stayed.

The Tool That Changed Everything: NIA

Ask Raquel what she loves most about Jurny and the answer is immediate: the AI.

"There is no other platform on the market that has AI like this. When other companies call me to propose a different software, I ask: does it have AI? No? Then do not even show me."

Before Jurny, answering guest messages was one of the most time-consuming parts of the job. Every guest asked the same questions. Every response had to feel personal. At scale, across dozens of properties and multiple channels, it was relentless.

NIA changed that entirely. But what sets Jurny's AI apart, in Raquel's experience, is not just the automation. It is how human it feels.

"It is not robotic. NIA has memory. It knows how you respond. It adapts to your personality. It replies almost exactly like me."

The latest update - where NIA learns directly from the way the operator communicates - was a turning point. Earlier versions had personality settings: serious, empathetic, even playful. The playful mode had to be retired after an incident where a guest complained about a broken elevator and NIA responded that it was a great opportunity to get some exercise. Empathetic mode was better. But the current version, which mirrors the operator's own communication style, is the one that finally felt right.

"Nobody notices it is a robot. It is completely humanized. That is what made us switch and what keeps us here."

NIA in Arabic at 2am

The story Raquel tells to illustrate NIA's capability is one that still makes her smile.

An Arab guest sent a message late at night - a greeting in Arabic script, an expression of their culture. NIA responded in kind: in Arabic, with the right tone, with the right cultural expression.

The guest was stunned. They asked if Raquel was from the region. She is not. She is Spanish. NIA had simply responded as it always does - in the guest's language, in their register, with the warmth that earns five-star reviews.

"They asked if I was from their country. I am not. But NIA replied to them in Arabic, with their expressions. They left us five stars and said the communication was perfect."

This is not an isolated case. Guests regularly comment in their reviews that communication is the strongest part of their stay with Coral. What they do not know is that most of those responses came from NIA at 2am, while Raquel was asleep.

"Guests write at 2 in the morning and get an immediate response. They are amazed. We get reviews about our communication all the time - and it is thanks to NIA."

One Platform for Everything

Beyond the AI, what Raquel describes is the relief of centralization. Before Jurny, managing 50 properties across Airbnb, Booking.com, Vrbo, Expedia, and other platforms meant bouncing between systems, manually coordinating cleaners, handling owner requests by WhatsApp, and tracking everything in parallel.

Now, it is all in one place.

The Jurny calendar shows every property at a glance. Cleaners see their schedules directly, including specific notes like which properties have babies and need a cot set up. Owners can view their own reservations and block dates themselves - a feature Raquel highlights with particular enthusiasm.

"Before, owners had to message us to block their apartment for personal use. We had to do it manually. Now they do it themselves. Even owners who are not very tech-savvy - we tell them to ask their daughter for help. And they learn. It is one less thing for us."

Dynamic pricing runs through Wheelhouse, integrated directly. Guest check-in documentation goes through CheKin. Reviews are responded to automatically by NIA - and not with generic thank-yous, but with thoughtful, personalized responses that mention what the guest actually said.

"NIA responds to reviews as if it were me. It does not say 'Raquel will be delighted' - it says 'I am delighted.' It thanks them for every specific thing they mentioned. It positions us better. The reviews it writes are very good."

A Team That Stays Close

Their account manager is the constant. Every new feature, every update, every question that does not need to wait for a call - he is there. When there was a sync issue with CheKin, he arranged a three-way video call to resolve it on the spot. When a new Owners update launched, he walked them through it live.

"He is always very attentive. He makes sure we are up to date. He worries about making sure everything is right."

For questions that do not require a call, NIA itself serves as the support layer. Raquel uses it as her own assistant - asking it how to find a setting, how to re-sync a channel, how to configure something she has forgotten. It answers as clearly as it does for guests.

"If I have a question, I can ask NIA myself. It explains everything perfectly. It is like having a 24-hour assistant. That way we do not have to bother Andres for every small thing."

Running the Operation from Anywhere

One of the outcomes Raquel values most is freedom. The ability to be on a plane for two hours, or on vacation in another country, without the operation unraveling.

"We set everything up perfectly for summer. If we go on holiday, we have it all set. NIA does the work and we can be calm."

The mobile app makes this possible. She can block dates, check calendars, and monitor the operation from her phone wherever she is. The cleaning team sees their schedule directly and does not need to be managed manually. Owners handle their own blocks. NIA handles the guests.

"There are properties I barely look at because everything runs so well. NIA never gets it wrong anymore. I sometimes think - there must be guests inside - and yes, they checked in two days ago, everything went fine, and I did not even need to be involved."

What She Tells Other Operators

Raquel recommends Jurny in Facebook groups for hosts. She tells operators who are struggling that the AI alone is worth it. She has a referral link she means to use more often.

"If operators are drowning, the best thing they can do is connect with Jurny. It will save them a lot of work. From eight or ten properties onwards, it is necessary."

Her closing thought, after four years, across fifty properties, in multiple languages, from the Canary Islands to 2am Arabic exchanges with guests on the other side of the world:

"We will never leave Jurny. No matter how many call us to offer another software, we are very happy here. Yes. Very happy."

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